FAQ & Support
I just got my new Film Thickness System, when I try to export and measure a sample to excel I get an error message. How do I fix this?
Unfortunately due to Microsoft’s new regional licensing policy, we can no longer provide our systems with Microsoft Office pre installed. You can install a locally obtained copy of Microsoft office, and this will allow you to export the measured samples to an excel template.
My software license is about to expire, what should I do?
Simply contact our sales team by phone or email, and we will be able to assist you in renewing your license. firstname.lastname@example.org / +1(905)825-2750.
Can I still do a manual measurement with the DJH VPro automatic measuring software?
Yes. There is a manual tool that allows you to measure the same way you would have with our older versions.
Can Galvanizing coats be measured using the DJH Film Thickness System?
Yes you can! By using our latest software, microscope and a secondary light source you can accurately and repeatedly measure a galvanized coating by casting the light on a sharp angle towards the crater.