Simply contact our sales team by phone or email, and we will be able to assist you in renewing your license. sales@djh.com / +1(905)825-2750.

Yes they can! By using our latest software, microscope and a secondary light source, you can accurately and repeatedly measure a galvanized coating by casting the light on a sharp angle toward the crater.

Unfortunately, we can no longer provide our systems with Microsoft Office pre-installed due to Microsoft’s new regional licensing policy. You can install a locally obtained copy of Microsoft Office, and this will allow you to export the measured samples to an excel template.

It could be that your borer machine needs to be recalibrated. Before sending it to DJH for the annual service and calibration, perform a quality check by drilling a crater on your Certified Standard. If the crater is not perfectly round, it indicates a misalignment in the borer machine, and you should contact our sales team.

The main reason could be the wrong contrast marker used on the sample. It is strongly recommended to use the silver marker for bright and dark colours and the black marker for light colours. Also, check for streaks and voids in the area covered with the contrast marker, as they tend to confuse the software.