Simply contact our sales team by phone or email, and we will be able to assist you in renewing your license. sales@djh.com / +1(905)825-2750.

Yes they can! By using our latest software, microscope and a secondary light source, you can accurately and repeatedly measure a galvanized coating by casting the light on a sharp angle toward the crater.

Unfortunately, we can no longer provide our systems with Microsoft Office pre-installed due to Microsoft's new regional licensing policy. You can install a locally obtained copy of Microsoft Office, and this will allow you to export the measured samples to an excel template.

It could be that your borer machine needs to be recalibrated. Before sending it to DJH for the annual service and calibration, perform a quality check by drilling a crater on your Certified Standard. If the crater is not perfectly round, it indicates a misalignment in the borer machine, and you should contact our sales team.

The main reason could be the wrong contrast marker used on the sample. It is strongly recommended to use the silver marker for bright and dark colours and the black marker for light colours. Also, check for streaks and voids in the area covered with the contrast marker, as they tend to confuse the software.

The software will not be able to pick up the layer differentiations on a color-on-color product (e.g., white primer on white paint) unless a secondary light source (ancillary light) is cast on a sharp angle toward the crater. Please contact our sales team for more details.

Yes, you can do it using the manual tool of the software.

It may be possible that the size of the crater is too big, so it is recommended to reduce the size of the crater magnification as this also tends to reduce the size of the flaws in the crater.

It could be that the light intensity is not well adjusted. The “Intensity” scroll bar on the bottom left corner controls the light intensity. The software uses the light from the “Process Light” scroll bar. By unchecking it and manually adjusting the light intensity process level, you might be able to get an automatic measurement.

Contact our sales team by phone or email, and we will assist you in getting a new one. 

sales@djh.com / +1(905)825-2750

It is strongly recommended to use it as a quality check regularly and after every borer bit change to ensure the accuracy of the borer bits.

There are three borer bit sizes:

• FTS-BB-50M: Borer bit used for a coating range between 0 and 2mil (0-50 µm).
• FTS-BB-200M: Borer bit used for a coating up to 8mil (200 µm).
• FTS-BB-300M: Borer bit used for a coating up to 12mil (300 µm).

Measuring with the incorrect borer bit will result in a failed and/or inaccurate measurement result.

On average, the borer bits will last about 800 drills, but their life depends on the type of material being drilled (e.g., for steel, it will last fewer drills, and for aluminum, it can last more). After the 800 drills, it is recommended to perform a certified standard test every 100 drills to check its accuracy.

Unfortunately, the annual service and calibration of the Borer Machine must be done by DJH; it requires specialty training, tools, and fixtures. During the service, we replace the spindle bearings, as they have a set life span; we clean and lubricate the machine, replace any worn parts, and recalibrate the alignment of the spindle assembly.  We offer Loaner Borer Machines that can be used while your machine is being serviced; that way, your system is never down. Please contact our sales team for more details.

The Borer Machine requires annual service and calibration to maintain its accuracy and, by extension, the accuracy of your measurement results. One month before the due date, the Calibration Date will start to flash as a reminder. At this point, prepare to have the Borer Machine returned to DJH for its annual service and calibration.

This depends on the use it gets, but most of the time, we recommend performing a calibration verification once a week. Please refer to the operation manual for further instructions.

By default, linear measurements are measured as flat surfaces. If you need it to follow the angle of a crater, check the “Linear x10” box. This will enable the x10 factor used when calculating a crater.