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Our Services

Re-Certification

Click here to request a service and calibration quote for your equipment.

Upgrades/Repairs

We offer a wide range of services, from simple repairs to complete system upgrades ensuring compatibility with the latest standards and technology.

Click here to ask us about your options.

 

 

Reconditioning

Click here to find out more about the repair and regrind process of your existing borer bits.

Roll Grinder Spindle Rebuilding

Click here to find out more about Roll Grinder Spindle Rebuilding.

FAQs

I just got my new Film Thickness System. When I try to export and measure a sample to Excel, I get an error message. How do I fix this?

Unfortunately, we can no longer provide our systems with Microsoft Office pre-installed due to Microsoft’s new regional licensing policy. You can install a locally obtained copy of Microsoft Office, and this will allow you to export the measured samples to an excel template.

Can I still do a manual measurement with the DJH VPro automatic measuring software?

Yes. A manual tool allows you to measure the same way you would with our older versions.

My software license is about to expire. What should I do?

Simply contact our sales team by phone or email, and we will be able to assist you in renewing your license. sales@djh.com / +1(905)825-2750.

Can Galvanizing coats be measured using the DJH Film Thickness System?

Yes they can! By using our latest software, microscope and a secondary light source, you can accurately and repeatedly measure a galvanized coating by casting the light on a sharp angle toward the crater.

I am doing a measurement and getting an egg-shaped crater; what could be happening?

It could be that your borer machine needs to be recalibrated. Before sending it to DJH for the annual service and calibration, perform a quality check by drilling a crater on your Certified Standard. If the crater is not perfectly round, it indicates a misalignment in the borer machine, and you should contact our sales team.

I bored a crater and measured its film thickness, and the software threw a failed measurement. What could be happening?

The main reason could be the wrong contrast marker used on the sample. It is strongly recommended to use the silver marker for bright and dark colours and the black marker for light colours. Also, check for streaks and voids in the area covered with the contrast marker, as they tend to confuse the software.

What if the software cannot read a measure?

The software will not be able to pick up the layer differentiations on a color-on-color product (e.g., white primer on white paint) unless a secondary light source (ancillary light) is cast on a sharp angle toward the crater. Please contact our sales team for more details.

Can I measure heavily textured top coats and/or very rough substrates?

Yes, you can do it using the manual tool of the software.

I have a textured coating sample, and my crater is big and centered on the screen, but the software is still not reading the measurement. What should I do?

It may be possible that the size of the crater is too big, so it is recommended to reduce the size of the crater magnification as this also tends to reduce the size of the flaws in the crater.

I have done all the previous steps, but the software is still not reading the measurement. What else can I do to get an automatic result?

It could be that the light intensity is not well adjusted. The “Intensity” scroll bar on the bottom left corner controls the light intensity. The software uses the light from the “Process Light” scroll bar. By unchecking it and manually adjusting the light intensity process level, you might be able to get an automatic measurement.

I don’t have any more space on my Certified Standard to bore a crater. Who can I contact to get a new one?

Contact our sales team by phone or email, and we will assist you in getting a new one. 

sales@djh.com / +1(905)825-2750

I don’t have any more space on my Certified Standard to bore a crater. Who can I contact to get a new one?

Contact our sales team by phone or email, and we will assist you in getting a new one. 

sales@djh.com / +1(905)825-2750

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